Four Steps to Handle Difficult Customers

Four Steps to Handle Difficult Customers

Whether there is a question or a complaint, all customers want to feel fully heard and
fairly treated. That is even more challenging today with tight budgets, staffing issues
and a pervasive sense of entitlement. No, the customer is NOT always right, but they
are always the customer and learning these 4 steps can help you and your 
employees move from customer service to customer satisfaction.