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Four Steps to Handle Difficult Customers
October 5, 2022 @ 5:00 pm - 6:30 pm EDT
Free
Four Steps to Handle Difficult Customers
Whether there is a question or a complaint, all customers want to feel fully heard and fairly treated. That is even more challenging today with tight budgets, staffing issues and a pervasive sense of entitlement. No, the customer is NOT always right, but they are always the customer and learning these 4 steps can help you and your employees move from customer service to customer satisfaction.