Four Steps to Handle Difficult Customers
EIT Small Business Center 316 South Battlefield Boulevard, Chesapeake, VA, United StatesFour Steps to Handle Difficult Customers Whether there is a question or a complaint, all customers want to feel fully heard and fairly treated. That is even more challenging today with tight budgets, staffing issues and a pervasive sense of entitlement. No, the customer is NOT always right, but they are always the customer and […]